Utilize the iOS Google Device Policy app

This article is for Google Workspace customers. Larn more about Google Workspace.

If you utilise an iOS device for work or school, yous might demand to install the Google Device Policy app as a security measure out. Your ambassador can employ this app to go on your system'southward data secure. You're asked to install the app if:

  • Your administrator enforces certain security policies for mobile devices. Learn more
  • Your administrator wants to manage corporate apps on your device. Larn more than
  • You try to sign in to a 3rd-political party app using the account you use for piece of work or school.

Requirements

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Download and set up the Device Policy app

Step 1: Download the Device Policy app

  1. On your iOS device, open the App Store and search for Google Device Policy.
  2. Tap Google Device Policy"".
  3. Follow the on-screen instructions to download and install the app on your device. You might need to enter your Apple ID and password.

Afterwards you install the Device Policy app on your device, you need to set it upward (see step 2 below).

Step 2: Gear up up the Device policy app

  1. Tap Google Device Policy"".
  2. Select the Google Workspace business relationship you want to employ with the app. If you haven't already signed into that account on your device, tapAdd Account and enter your username and password.
  3. If you're a two-Step Verification user, enter a verification code when prompted.
  4. Take the Terms of Service.
  5. If prompted to install a security profile to continue your data safe, tap Download"".
  6. Consummate the steps below for your iOS version.

iOS 12.2 and later

  1. When your spider web browser opens and tries to download the profile, tap Allow and then Close.
  2. Shut your web browser and open your iOS settings.
  3. Tap Profile Downloaded.
  4. Tap Install At present and then Install.
  5. If prompted, enter your passcode and tap Install.
  6. Tap Install and then Trust to accept Remote Direction.
  7. Tap Done. If your administrator needs to approve your device, you'll receive an email. Wait until your administrator approves your device.
  8. Close your iOS settings and open the Device Policy app"" to consummate the setup.

iOS 12.one.3 and earlier

  1. Tap Allow and then Install.
  2. If prompted, enter your passcode and tap Install.
  3. Each time yous're prompted, tap Install to continue.
  4. Tap Trust to accept Remote Direction.
  5. When the profile is installed, tap Washed.
    If your ambassador needs to approve your device, you'll receive an email. Expect until your administrator approves your device.
  6. If prompted, tap Settings and enter your Google Workspace password.
  7. If needed, tap Re-enter password and enter your Google Workspace countersign.

It tin take a few minutes for your device to synchronize with the server. After you set upward the Google Device Policy app, yous might be prompted to enter your Google Workspace password in your device settings. If you utilise 2-Step Verification, use an app countersign instead of a regular password. For details, see Sign in using app passwords.

Manage the Device Policy app

Unregister your account from the Device Policy app

When you unregister your account from the app, all managed apps are removed from your device.

  1. Tap Google Device Policy"".
  2. Tap Menu"" and then Unregister.
  3. TapUnregister to ostend that you want to remove all information and apps associated with your account from your device.
  4. TapUnregister to unregister your account from your device.

After you unregister your account, your username remains listed in the Device Policy app and y'all can register again at whatever fourth dimension.

Remove your account from the Device Policy app

Before yous can remove your account from the Device Policy app on your device, yous need to unregister your account.

  1. Tap Google Device Policy"".
  2. Tap Menu"".
  3. Select your username and tapManage Accounts.
  4. Tap Manage.
  5. Tap Remove for the account you want to remove.
  6. Tap Remove to ostend.

Delete the Device Policy app on your device

You can delete the Google Device Policy app in the same way you delete any app from your device. When you delete the app, the managed apps and restrictions set by your administrator stay on your device.

Troubleshooting

App installation problems

Problem Solution
I don't encounter Profile Downloaded in iOS settings.

Set Safari equally your default browser.

  1. Go to your device settings.
  2.  Notice your default web browser (for example, Chrome) and tap information technology.
  3. Tap Default Browser App and then Safari.
App installation failed. App Name is not bachelor in your country or your device. You're trying to install an app that is either unavailable in your country or on your device blazon.
App installation failed. Delight check that you are logged into your iTunes business relationship. Your Apple iTunes account isn't ready up properly, your password has changed, or your iTunes account has been disabled.
App installation failed. Delight enable app installation at Settings and thenGeneral and thenRestrictionsand thenInstalling Apps. There'due south an app installation restriction on your device and you lot can't install apps. To enable app installation go to your device settings and tap General and then Restrictions and then Installing Apps.

App alerts and fault messages

Warning or Error message Solution
Unable to open Safari Apple tree Safari is disabled on your device. To install the Google Apps Device Policy profile, you need to enable Safari on your device atFull general and then Restrictions.
New payload doesn't lucifer former payload Yous already have a direction profile on your device. To fix the problem, remove the old profile by going to your device settings. And then, tap Full general and then Device Management and then Google Apps Device Policy Payload Contour and then Remove Direction.
You may be using a jailbroken device to admission your work data, which your organization doesn't permit.

Your device might be jailbroken—a process that removes restrictions on a device. Your administrator has blocked admission to corporate data on jailbroken devices.

To set the problem, y'all demand to reset your device to manufacturing plant settings. When you reset the device, brand sure to support your data first, and select Erase All Content and Settings to fully reset the device (Reset All Settings will non fix the problem). For assistance with bankroll upwardly your data and resetting your device, see your device'due south documentation or contact your ambassador.
Install the latest version of Google Device Policy so you tin access your piece of work information. You're trying to access your corporate account from a device that doesn't have the latest Google Device Policy app installed. To continue, install the Google Device Policy app.
"Google Device Policy" must be updated from the App Store then that you don't lose access to your work information You're trying to admission your corporate account from a device that doesn't have the latest Google Device Policy app installed. To keep, install the Google Device Policy app.
Security bank check passed. Tap here to minimize future notificaions by running "Google Device Policy". The Google Device Policy app temporarily stopped running and restarted. You don't need to do anything. Tap the notification to open the Google Device Policy app.
Couldn't automatically sync "Google Device Policy". Tap here to sync the device yourself. The Google Device Policy app stopped syncing. Tap the notification to open the Google Device Policy app and sync your corporate business relationship to your device.
"Google Device Policy" must be synced now practice you don't lose admission to your work information. Open Device Policy App to go work admission. The Google Device Policy app stopped syncing. Tap the notification to open up the Google Device Policy app and sync your corporate business relationship to your device.
To use Google Workspace on this device, first you will need to install a security profile to continue your data safe. Your device isn't registered for mobile management and managed by your administrator, so it doesn't have a security profile installed.
App verification required (Error 403: emm_app_verification_required) When yous have advanced device management enabled, some apps might require yous to connect with the Google Device Policy app, to ensure that the device policy profile is installed. To continue to use the app, tap Larn More to get to the Google Device Policy app, sign in if the Google Device Policy app requests it, and and then become back to the app that you were using.

Problems syncing work data

If your work account isn't syncing to your device, check if the Google Device Policy app is set to refresh in the background and attempt to sync again if needed:

To turn on Background App Refresh:

  1. On the device, tap Settings and then Google Device Policy.
  2. If Background App Refresh is off, tap On"".
  3. Open Google Device Policy "" and tap Menu "" and then Condition.
  4. If the device doesn't automatically try to sync, tap Sync"".

If you are trying to use a third-party app, you might need to refresh your sign in:

  1. Open up the app and sign out the account you utilise for work or school.
  2. Sign in to the app once again.

Related topics

  • Get corporate apps on iOS
  • How your iOS device is managed


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